Czarina Sheikh Mathew

DATE : November 17, 2021

Timing : 0:00 - 0:00

Upskilling Your Customer Service Teams Post Pandemic

Key Takeaways:
• The new landscape
• Assessing your skillset
• Retaining and winning customers
• Optimising efficiency and improving productivity
• Regaining focus on the employee experience
• A fresh perspective on business performance

The global economy has changed forever and if you don’t adapt you are going to be left out in the cold.

At Imtiaz Consultancy, businesses typically come to us concerned about the increase in escalations, loss of contracts, not winning new business and surviving in the new normal.

Does this sound familiar to you?

We have a wealth of experience helping organisations to identify root cause and overcome these challenges, and we enable you to achieve a better customer experience and increase revenue goals!

☎ Please connect or message me for free on LinkedIn.


With over 25 years’ working with customer-centric organisations, developing and executing strategy to increase customer satisfaction, we support you to raise the bar across your business to gain customer loyalty and achieve sustainable growth.

In addition, Imtiaz provides a unique service that offers cost management initiatives to Medium and Enterprise organisations. By identifying cost savings, this releases funds that can be re-invested into the business to strengthen the management of platforms, practices and partners.

►► Get in touch today through one of the following methods – I’d love to hear from you!

Message me here on LinkedIn. Call me on +44 (0) 7852 924049, or you can send an email ✉ to [email protected]

SPECIALITIES: Customer Experience Management, Customer Research, Service Recovery, Root Cause Analysis, Continuous Improvement, Service Delivery Management, Employee Experience, Executive Coaching, Corporate Training, Cost Management